0

Customer Feedback: Why Ask if You Do Not Really Want to Know?

Posted by Stephanie Valentine on December 3, 2009 in Small Business Customer Service |

Do you want to just laugh when you have a lousy interaction with a company’s customer service department and then they ask you to take a survey about their customer service?

The other day I dealt with customer service at a software company. The representative blew me off, his supervisor did the same, and the top dog manager was only mildly accommodating. At the end of all this merry-go-round, they asked me to take a 3 question survey to rate their customer service. I told them they had to be joking! read more

Tags: , ,

Copyright © 2009-2018 Go Small Biz Blog All rights reserved.
This site is using the Desk Mess Mirrored theme, v2.5, from BuyNowShop.com.