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Customer Feedback: Why Ask if You Do Not Really Want to Know?

Posted by Stephanie Valentine on December 3, 2009 in Small Business Customer Service |

Do you want to just laugh when you have a lousy interaction with a company’s customer service department and then they ask you to take a survey about their customer service? The other day I dealt with customer service at a software company. The representative blew me off, his supervisor did the same, and the […]

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Why Cranky Customers Can be Good for Small Business

Posted by Stephanie Valentine on December 1, 2009 in Small Business Customer Service |

Have you noticed that the number cranky customers is on the rise? This isn’t a huge surprise, since the current economic situation tends to make people testy about anything to do with money, including shipping fees, taxes, and product cost. And while it may be irritating to deal with unhappy customers, finding ways to soothe […]

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Small Business Owners: Do You Suck at Personal Finance? Go Scrooge Yourself

Posted by Stephanie Valentine on November 24, 2009 in Small Business Cash Flow, Small Business Opinion-Making, Small Business Strategy |

Asking if you suck at personal finance can seem insulting, but the question is not meant to be insulting. It’s just that, being a small business owner and having recently taken a deep look at my personal finances, I have to say that I suck at personal finance. A lot of my small business owner […]

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Small Business Owners: Never Give Up!

Posted by Stephanie Valentine on November 17, 2009 in Small Business Leadership |

With the current business environment, small business owners are definitely struggling and “giving up” may start to look like a better and better option. While only you can decide when enough is enough, I heartily encourage you to consider staying in the game as long as possible. For one thing, small businesses are the engines […]

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The Art of Monkishness for the Small Business Owner

Posted by Stephanie Valentine on November 10, 2009 in Small Business Management |

Adrian Monk is one of my favorite characters on television, probably because my husband resembles him so much … everything has to be “just so”! I catch reruns of “Monk” on the tube at least once a week, and I love how he uses his OCD mind, which is truly detail-oriented, to solve crimes. It […]

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Three Crucial Questions for Small Business Owners

Posted by Stephanie Valentine on October 6, 2009 in Small Business Leadership, Small Business Management |

There’s no doubt that most organizations, from small businesses to large corporations, are struggling. It’s been a darn hard time for most people. And yet giving up just really isn’t an option for many small business owners since the job market doesn’t offer a lot of hope and many retirement plans have suffered serious setbacks. […]

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Now is a Time for Mavericks and Old-Fashioned Values

Posted by Stephanie Valentine on September 29, 2009 in Small Business Management, Small Business Opinion-Making |

It pays to be a maverick these days because nothing seems to work like it used to. Sure, a lot of people are doing their best ostrich act, sticking their heads in the sand and hoping that when the alarm beeps in the morning the world will have returned to its normal order. Not gonna […]

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3 Time Management Tips for Small Business Owners

Posted by Stephanie Valentine on September 22, 2009 in Small Business Management |

Time is one of the most precious commodities for a small business owner. Between business development, client work, employee or contract worker management, marketing, and fire-fighting, there’s hardly enough time for coffee and bathroom breaks. In fact, recent studies show that time management issues are among the main obstacles to small business owners being successful […]

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